CLAIMS

We do our best to fulfill every order as perfectly as we can. However, we and our supply partners are human and, on occasion, we do make mistakes! So, if there’s an issue with your order, please submit a claim and we’ll do our best to make it right.

SUBMIT A CLAIM

Name

First Name

Last Name

Email

Order Number

The reason for your claim

Please note that we are not responsible for lost or stolen packages that are reported as delivered or orders that are undeliverable and returned to us. Please contact the carrier for help with a missing package. Claims made beyond 4 weeks of receiving your shipment (or anticipated receipt) cannot be accommodated.

Defective (please send pics to support@imtaramichelle.com)

Wrong Item (please send pics to support@imtaramichelle.com)

Lost in Transit (10 days of no tracking updates)

Other

Any signs of packaging damage or tampering?

Yes (please send pics to support@imtaramichelle.com)

No

Not Applicable

Please describe your concern(s)

Still have questions?
Please see our FAQ or contact us, we’ll be happy to help.